Frequently Asked Questions
Everything you need to know about your Lothantique Canada shopping experience
Where does Lothantique Canada ship to?
We currently offer shipping across all provinces and territories in Canada. For international inquiries, please contact our customer service team directly.
What is your return policy for bath and body products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are your products made in France?
Yes, the majority of our soaps, fragrances, and home products are authentically formulated and produced in the Provence region of France.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer gift wrapping services?
Yes, we offer elegant gift wrapping options at checkout to make your presents extra special for any occasion.